General Event Questions

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Question: What states do you service?

Answer: We proudly service Delaware, Maryland, New Jersey, and Pennsylvania. A mileage-based travel fee will be applied to all events, depending on the distance from our location.

 

Question: What happens if my event needs to be rescheduled or canceled?

Answer: We’re happy to reschedule your event up to one year from the original date. Cancellations are accepted; however, all deposits are non-refundable.

 

Question: Can I special-order items (treats, hot food, or beverages) for my event?

Answer: Yes! Our truck is fully customizable, and we will do our very best to accommodate all of your food, treat, and beverage requests. 

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Question: When do you purchase hot food for events?

Answer:  All hot food is purchased from the selected restaurants up to one hour before your event service time. Items are kept warm in our temperature-controlled ovens on the truck to ensure freshness and maintain proper health standards.

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General Pricing Questions

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Question: How is my package pricing determined?

Answer: Every event is uniquely tailored to your vision. Pricing is based on guest count, customization, and the specific experience you want to create. We can accommodate events of all sizes and styles. After we connect and gather the necessary details, we’ll provide a personalized estimate for your event.

 

Question: When and how do you accept payments?

Answer:  A 50% deposit of the total amount due is required to reserve your event date. The remaining balance is due one week before your event. Invoices are sent electronically and can be paid via Visa, Mastercard, American Express, Discover, Apple Pay, Cash App, or ACH.

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Treat Boxes/Care Package Fulfillment Questions

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Question: Can the personalized treat boxes be dropped off?
Answer: Yes! We can deliver all treat boxes to your preferred location before the event. We’ll coordinate the drop-off time and details to ensure everything arrives perfectly.

 

Question: What can I customize within the personalized treat boxes?
Answer: Everything! You can personalize the box design, paper shreds, candy, and treat selections, and even add a custom logo to match your theme or event style.

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Question: What is your return or refund policy for care packages?

Answer: If your order arrives damaged, missing an item, or incorrect, contact us within 48 hours with a photo, and we’ll send a replacement or offer a partial refund. Personalized messages are printed as submitted, so please double-check spelling.

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Question: How much does it cost to ship a care package?

Answer: Flat rate of $6.50 per care package.

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Question: Do you accommodate food allergies or dietary restrictions?

Answer: Absolutely. We take allergies seriously and can adjust treat selections to support common needs such as nut-free, gluten-free, or dairy-free options. When placing your order, simply let us know about any allergies or sensitivities, and we will customize the box accordingly.

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While we offer allergy-friendly substitutions, please note that all items are prepared in an environment that may come into contact with common allergens. Because of this, we cannot guarantee the products are free from cross-contamination, but we will always clearly label substitutions and do our best to ensure a safe and enjoyable treat experience.